Privacy Policy

1. Information We Collect

When you use ServiQ, we collect information you provide directly: your name, email address, phone number, and any content you submit (profile information, service listings, messages, reviews). We also collect usage data such as pages visited, search queries, and interactions with providers.

If you enable location services, we collect your approximate location to connect you with nearby providers. You can disable location access at any time in your device settings.

2. How We Use Your Information

• To provide, maintain, and improve our platform
• To connect you with service providers or customers
• To process transactions and send order updates
• To send service-related communications (order confirmations, reminders)
• To detect and prevent fraud or abuse
• To comply with legal obligations

3. Data Sharing

We share your information only as necessary to provide our services:

• With providers/customers — to facilitate service bookings
• Payment processors — Razorpay for payment handling
• Service providers — Resend (email), Twilio (SMS), Firebase (push notifications)
• Legal requirements — when required by law or to protect rights

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active. If you delete your account, we delete or anonymize your data within 30 days, except where retention is required by law (such as transaction records for tax compliance).

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (via account settings or by contacting us)
• Withdraw consent for data processing
• Export your data in a portable format

To exercise these rights, contact us at privacy@serviqapp.com.

6. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), encrypted storage, and regular security audits. However, no method of electronic storage is 100% secure.

7. Third-Party Services

Our platform integrates with third-party services for essential functionality. Each service provider processes data according to their own privacy policies. We recommend reviewing the privacy policies of Razorpay, Google Maps, Firebase, and Twilio.

8. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries, contact us at privacy@serviqapp.com or write to: ServiQ, Crossing Republik, Ghaziabad, Uttar Pradesh, India.